The B.C. Utilities Commission (BCUC) has begun proceedings against Enerpro, an energy management corporation that provides submetering service and billing services to residents of new, green developments in B.C.
In late 2025, the BCUC began the proceedings to determine whether or not Enerpro will have status as a public utility under the Utilities Commission Act, as it currently is not classified as a public utility, meaning it isn’t regulated as a public utility.
On the BCUC website, there are over 100 letters of comment from customers detailing a lack of transparency, extra costs, rate increases, and high bills at developments across B.C., though they are concentrated largely from residents of the Dockside Green in Victoria West.
“Residents receive mandatory invoices for heating and water through the district energy system operated by Corix Dockside Green Energy, with billing and metering handled by Enerpro,” noted a letter from one Victoria customer. “The structure of these charges lacks transparency, particularly fixed and administrative fees.”
The customer explained that their November 2025 invoice showed zero heat consumption though there was still a $12.35 “metering admin fee” that appears on the monthly bill regardless of usage.
Another customer described how their bills increased by 37 per cent between December 2024 and December 2025, adding that the cost exceeded typical regulated residential electricity rate increases in B.C., which remains in the low single-digit percentage range.
Most of the customers did not have a choice but to be billed by Enerpro, as the company signs contracts with the developers before occupancy. Enerpro has signed a number of these contracts in recent years, as it is often a go-to energy management system for new sustainable and green developments, like Dockside Green.
Though it is still early in the proceedings, Enerpro asked the BCUC to limit proceedings to buildings connected to the Dockside Green complaints, which prompted the investigation in the first place, though there are letters from residents of Enerpro buildings in Metro Vancouver, the Okanagan, and Nanaimo.
The BCUC has yet to decide if it will continue looking at Enerpro as a whole or just its business at the Victoria West development.
It is still accepting letters of comment from B.C. residents until Feb. 20, and Enerpro has moved forward with notifying all of their customers of the proceedings.